Privacy Policy & Data Protection

Data Privacy · B2B Information Handling · Better Sports

Nantong Better Sports & Fitness Co., Ltd. ("Better Sports," "we," "us") respects the privacy of our business partners, customers, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us for quotations, orders, or general inquiries.

Information We Collect

As a B2B manufacturer, we collect only the information necessary to conduct business:

• Business contact details: Company name, contact person, job title, business email, phone number, and office address.
• Transaction information: Purchase orders, product specifications, shipping addresses, tax identification numbers, and payment records.
• Communication records: Emails, meeting notes, and support tickets related to your account.
• Website analytics: IP address, browser type, and pages visited (collected via cookies for site improvement only).

How We Use Your Information

• To process quotations, orders, and shipments.
• To communicate production updates, delivery schedules, and after-sales support.
• To comply with legal obligations, including tax reporting and export documentation.
• To improve our website and customer service (aggregated, anonymized data only).

How We Protect Your Data

• Access control: Only authorized personnel in our sales, logistics, and finance departments can access customer data. Access is granted on a need-to-know basis.
• Data storage: Business records are stored on secured servers with firewall protection and regular backups. Physical documents are kept in locked filing cabinets.
• Transmission security: Sensitive documents (contracts, invoices) are shared via encrypted email or secure file-transfer platforms when requested.
• Retention: We retain transaction records for 5 years to comply with Chinese tax and commercial laws, after which they are securely shredded or deleted.

Third-Party Sharing

We do not sell, rent, or trade your business information to unrelated third parties. We share data only with:

• Logistics providers: Shipping companies and freight forwarders require delivery addresses and contact details to execute shipments.
• Inspection agencies: Third-party auditors (SGS, BV, Intertek) may review production records during factory audits or pre-shipment inspections.
• Legal authorities: When required by law, court order, or regulatory investigation.

Your Rights

As a data subject, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your contact data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

Cookies & Website Tracking

Our website uses essential cookies for functionality and analytics cookies to understand visitor behavior. You can disable analytics cookies through your browser settings. We do not use tracking pixels for advertising retargeting.

Policy Updates

This policy may be updated to reflect changes in legal requirements or business practices. The latest version will always be published on our website with the effective date noted below.

Effective date: 1 January 2025
Last updated: 1 January 2025