Policies & Service

Standard Warranty Terms

All products are covered against manufacturing defects for the periods shown below, commencing on the bill-of-lading date. Warranty is limited to replacement of defective items or credit at our sole discretion.

Exclusions

• Normal wear and tear, cosmetic damage, or fading from sunlight
• Damage caused by misuse, overloading, or contact with sharp objects
• Products altered or repaired by unauthorized parties
• Claims submitted beyond the warranty period or without proof of purchase

Step 1 — Claim Submission

Email your account manager or support@bettersports.com.cn with photos, a description of the defect, PO number, and batch code (if visible). We acknowledge receipt within 24 hours.

Step 2 — Evaluation

Our QA team reviews the evidence. For large or ambiguous claims, we may request return of samples for physical inspection. Evaluation is typically completed within 5 business days.

Step 3 — Resolution

Approved claims are resolved by replacement shipment, credit note against future orders, or refund (for sample or small-value orders). We share a root-cause report and corrective-action plan to prevent recurrence.

• Defective goods: Full replacement or credit; return freight borne by Better Sports if confirmed defective.
• Incorrect shipment: We arrange pickup and re-shipment at our cost once the error is verified.
• Order cancellation before production: 100% deposit refund minus any material procurement costs already incurred.
• Order cancellation after production start: Refund pro-rata for unproduced quantity; produced goods shipped and invoiced.
• Custom / branded products: Non-cancellable and non-returnable except for confirmed manufacturing defects.

Better Sports respects your privacy. We collect only the information necessary to process quotations, orders, and shipments (company name, contact details, delivery address, tax ID). We do not sell or share customer data with unrelated third parties. All data is stored on secured servers with access limited to authorized personnel. You may request deletion of your contact data at any time by emailing privacy@bettersports.com.cn.