First-Time Buyer FAQ

Release time: 2026-10-22 13:34:59 View number: 24

Professional Fitness Equipment Manufacturer Since 2018

First-Time Buyer FAQ

Common questions about MOQ, pricing, payment, shipping, samples, and lead times when ordering from Better Sports.

Ordering Basics

What is the MOQ?

MOQ varies by product. Standard catalogue items typically require one full carton per SKU. Custom products depend on the level of customization. For large-volume buyers, full-container (FCL) orders receive the best unit pricing.

How do I get a quotation?

Send us a product list with target quantities, customization needs, and destination market. We typically reply within 1–3 business days with a detailed quotation.

Can I order samples?

Yes. Standard samples take 5–7 working days. Custom samples take 7–15 working days. Sample costs are typically refundable against your first bulk order.

Payment & Terms

What payment terms do you accept?

New customers: 30% T/T deposit before production, 70% balance against bill of lading copy. Repeat customers may qualify for more flexible terms such as OA or L/C.

Which Incoterms do you support?

EXW, FOB (Shanghai/Ningbo — default), CIF, CNF, and DDP (select destinations). FOB is the most common choice for international buyers.

Production & Delivery

How long is production?

Standard products: 30–45 days. Custom products: 45–60 days. Peak season (Sep–Nov) requires earlier booking.

How are goods shipped?

Sea freight (FCL/LCL) is standard for bulk orders. Air freight and express (DHL/FedEx/UPS) are available for urgent or small shipments. We arrange logistics based on your chosen Incoterm.

Next Step

Ready to place your first order? Contact us with your product list and we will guide you through the process.

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